I accept returns. Should you change your mind or not be happy with your purchase please just let me know within 14 days and then return the item to me in the original packaging for a full refund. I will refund your payment as soon as the item has arrived back with me. Return postage will not be refunded. Please ensure that you pay the correct postage and that the jewellery is carefully packaged so it is not damaged in transit.
Please Note: If you are returning an item from a country outside the UK, please ensure that it is clearly marked as a rerurn on the outside of the package otherwise I may have to pay customs charges. Any customs charges for returned items will be deducted from the amount refunded to you.
Items that have been made to order will not be refunded.
This does not affect your statutory rights – all sales are subject to UK law.
Please be aware that any order could be cancelled and refunded prior to shipping. Orders cannot be cancelled after shipping.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalised orders
Intimate items, such as earrings (for health/hygiene reasons)
Items on sale
I accept payment via Paypal or direct bank transfer into my account.
Pay postage on one item and all additional items have free postage. All items must be purchased in one transaction and posted together to the same address.
If you already have an PayPal account please ensure the address you have registered is correct and up to date. I cannot be held responsible for delayed or missing packagaes if you have provided an incorrect postal address.
To keep shipping costs down everything apart from tiaras and larger items will be packaged in a pretty organza bag, packed in suitable protective packaging and posted using the Royal Mail large letter service. If you wish to receive your purchase a gift box, you can choose an upgrade to cover the cost of the extra shipping as boxes will not fit into the large letter size limits. I will re-use packaging where possible to avoid waste.
I will always ship packages within the UK using the Royal Mail UK Second Class Signed For service. Upgrades to First Class Signed For and Special Delivery Before 1pm are also available. Please ask.
For deliveries outside of the UK I use the Royal Mail International Tracked and Signed or International Signed service, depending on what is available for your country.
Please allow up to 2 days for ready made items to be dispatched.
Below are the estimated delivery times after dipatch from the Royal Mail website.
Working days do not include Sundays.
UK 1st class – the next working day
UK 2nd class – 2 to 3 working days
Western Europe – within two to three working days
Eastern Europe – within three to four working days
Rest of the world – within six to seven working days
Please bear in mind that these delivery times may increase at busy times, such as in the lead up to Christmas or as a result of adverse weather conditions.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.